Customer Experience Specialist
hace 10 horas
Company Overview: Diesel is a renowned pioneer in denim and casual fashion, consistently pushing boundaries and leading trends in its industry. With a rich heritage, the company has evolved into the world of premium casual wear, offering a unique alternative to the established luxury market.
">About the Role: We are seeking a motivated temporary Customer Experience Specialist (30H) for our Concession in ECI Catalunya. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and fostering meaningful relationships with clients.
">Key Responsibilities:
- Act as a trusted advisor, providing personalized support and guidance to clients to ensure their needs are met.
- Welcome and assist each client, creating a seamless and engaging in-store experience.
- Develop and maintain in-depth knowledge of client preferences, desires, and expectations to deliver tailored solutions.
- Drive sales performance by identifying opportunities, promoting products, and exceeding individual targets.
- Ensure timely and accurate management of payment operations, including returns, refunds, and tax-free transactions.
Requirements: To excel in this role, you should possess:
- Previous experience in sales or customer-facing roles, preferably in structured luxury fashion/retail companies.
- A passion for retail, customer service, and commercial mindset.
- Excellent knowledge of the luxury sector and product sensibilities.
- Strong communication skills and ability to build rapport with clients.
- Digital awareness and openness to new ways of working.
Salary Estimate: Based on industry standards and location, we estimate the salary for this role to be around €25,000 - €35,000 per annum, depending on experience and qualifications.
Benefits: As a valued member of our team, you can expect a range of benefits, including competitive compensation, opportunities for growth and development, and a dynamic work environment that fosters innovation and creativity.
Contact Information: For more information about this opportunity, please reach out to our HR department at your convenience.
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