Travel Customer Experience Specialist
hace 3 semanas
Company Overview
Ttec is a leading customer experience company that has been making customers happy since 1982. We help companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
Salary
The estimated annual salary for this role is around €25,000 to €35,000 depending on experience, plus excellent performance bonus opportunities and benefits.
Job Description
We are seeking a skilled Travel Customer Experience Specialist to join our team in Athens, Greece. As a key member of our team, you will be responsible for providing exceptional customer service to clients through various communication channels. Your primary goal will be to resolve customer issues efficiently and effectively, ensuring that every interaction leaves a positive impression.
Key Responsibilities:
- Respond to incoming communications from customers in a timely and professional manner.
- Conduct research to provide accurate answers to customer inquiries.
- Collaborate with colleagues to achieve team goals and objectives.
Requirements
To be successful in this role, you will need to possess the following skills and qualifications:
- Fluency in Italian and English languages.
- A minimum of 6 months of customer service experience.
- A high school diploma or equivalent.
- Strong product knowledge and computer skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Benefits
As a Ttec employee, you can expect a comprehensive package of benefits, including:
- Knowledgeable leadership and supportive team environment.
- Diverse and community-minded organization culture.
- Career growth and learning opportunities.
- Relocation assistance (if needed).
- Competitive performance bonus opportunities.
About Ttec
We are proud to be an equal opportunity employer and value diversity and inclusion in our workplace. Our commitment to building a diverse and inclusive workforce enables us to deliver exceptional customer experiences and drive business success.
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