Electrifying Customer Experience Specialist
hace 2 semanas
Customer Support Specialist
We're looking for a talented professional to join our Support team. As a key member, you will be our voice to the outside world, helping people and shaping the culture, foundation, and future of the Support Team.
We are Monta, the powerful EV platform connecting the dots in the entire EV charging industry. Our proactive technology serves drivers, companies, cities, and the electricity grid, making EV charging simple, accessible, and reliable for everyone.
Our technology is compatible with all charge point brands, providing a tailored software solution for all things EV. We tackle the complexities of the ecosystem in a truly technological way, providing a consistent charging experience for everyone.
As a Customer Support Specialist, your key responsibilities will be to:
- Provide support via multiple communication channels, including email, live chat, and phone.
- Engage with potential customers to answer any queries they may have about Monta products and services.
- Troubleshoot technical issues reported by Monta customers, providing positive customer experiences in addressing their concerns.
- Guide customers in setting up their charging stations, ensuring all the instructions are clear and straightforward.
- Work collaboratively with other teams to ensure customer satisfaction, including the development team to report on any product bugs or shortcomings.
What You'll Achieve:
It's not just what you do – how your work impacts our products and processes is also important to us. You will be shaping the future of our Support Team and contributing to the growth and satisfaction of our team members.
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