Customer Experience Specialist
hace 1 mes
About the Role:
We are seeking a highly skilled Customer Experience Specialist to join our team in Barcelona. As a Customer Experience Specialist, you will be responsible for providing expert assistance to clients and partners, employing a consultative approach to account management.
Your Key Responsibilities:
- Develop the business environment for sustained growth on the account.
- Create and maintain relationships within the account to preserve long-term visibility of strategies and general competitor movements.
- Research new sales opportunities within the existing portfolio of accounts.
- Focus on driving benefits through proactive administration.
- Track, manage, and report ongoing activity relative to the sales pipeline.
- Respond to and provide solutions for incoming client or partner calls.
- Consistently achieve and exceed KPIs.
Requirements:
- A native level of Dutch/Flemish and a good level of English.
- Previous experience in B2B Sales and working with channels.
- Achievement and goal-oriented.
- Attentive listener, comfortable and skillful at communicating with people.
- Energetic, innovative, and able to work proactively at a fast pace.
- Excited about intercultural communication and the expatriate lifestyle.
- Living in or willing to relocate to Barcelona for an international career and life experience.
What We Offer:
- Full-time contract, 39h/week, Monday to Friday.
- Salary: 21,600€ gross/year + up to 3,000€ gross/year in bonus.
- Relocation Package.
- Lots of discounts with our partners.
- Free after-work activities.
- An open-minded and employee-oriented working environment.
- Career development opportunities.
- New and modern office located in one of the most eccentric areas of Barcelona.
About Us:
We are a leading global brand, founded by two French entrepreneurs in 2000. Our growth and solution-oriented services are acknowledged by the most progressive brands and leading companies we do business with. We have become one of the biggest international customer experience solution providers, with more than 75,000 multilingual employees located in over 50 countries around the world.
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