Customer Experience Specialist

hace 1 semana


Barcelona, Barcelona, España Altruistiq A tiempo completo

As a Customer Experience Specialist at Altruistiq, you will play a key role in helping our enterprise customers achieve their sustainability goals. This fast-paced startup environment promises to be uniquely rewarding for those who meaningfully contribute to nurturing and growing customer accounts.

Responsibilities:

  • Lead each customer through their journey with the Altruistiq platform, from onboarding to adoption, and delight them with an exceptional service experience.
  • Deliver technical product training to customers, demonstrating the value of platform functionalities and turning them into super users.
  • Identify growth areas across customer accounts and collaborate with stakeholders to address them in a tactical way.
  • Work across internal teams to provide a holistic customer experience with Support, Environmental Experts, Product, and Sales.

About you:

  • 3-5 years of experience in customer success, account management, or a similar role in an enterprise SaaS environment.
  • Experience managing projects involving multiple data sources, complex data integrations, and automations.
  • Proficiency in CRM, Customer Support/Success, and Project Management tooling.

At Altruistiq, we believe a diverse team is a better team. We welcome you to apply and are committed to equal employment opportunity.



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