Customer Experience Specialist
hace 1 mes
**About the Role**
Cataloxy is a leading provider of customer experience solutions, and we're seeking a talented Customer Experience Specialist to join our team. As a key member of our staff, you will play a critical role in delivering exceptional service to our clients and their customers.
**What We Offer**
We offer a competitive salary package, including a base salary of **€18,500 gross per year**, plus up to **€1,400 gross per year** in bonus opportunities. Our benefits also include full paid training on our company and projects, career development programs, and specialized courses. In addition, you'll have the opportunity to work from Spain or our central location in Barcelona with flexible remote work options.
**Job Description**
As a Customer Experience Specialist, you will be responsible for solving customer inquiries and complaints related to our client's services. You will:
- Maintain accurate records of customer interactions using our call management systems.
- Provide timely responses and resolutions that meet our Service Level Agreement (SLA) requirements.
- Stay up-to-date with product and service knowledge to deliver expert support to our customers.
**Required Skills and Qualifications**
To succeed in this role, you will need:
- Proficiency in English and Spanish, with excellent communication and interpersonal skills.
- A goal-oriented approach to customer service, with a focus on exceeding expectations.
- Basic knowledge of IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration.
**Benefits**
We invest in our employees' growth and well-being, offering a range of benefits that support your unique lifestyle. These include Monday to Friday working hours, with optional rotative weekends, and the opportunity to bring a friend (referral) bonus. You'll also enjoy access to our bring-a-friend (referral) bonus opportunities and a chance to develop new skills through our career development programs.
**Why Choose Cataloxy?**
We're proud to be an equal opportunity employer, committed to creating a diverse and inclusive workplace where everyone can thrive. Our teams are united by a shared vision of delivering exceptional customer experiences that go beyond WOW. If you're passionate about making a difference and want to join a dynamic team that values innovation and creativity, apply today
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