Global Customer Experience Specialist

hace 1 mes


Barcelona, Barcelona, España Cpm International A tiempo completo

Company Overview

CPM International is a multinational company with a presence in over 30 countries. We provide multilingual support tailored to the needs of our diverse markets, focusing on customer service, sales, and technical solutions for clients worldwide.

Job Description

We are seeking an exceptional Global Customer Experience Specialist to provide outstanding customer service through every interaction. This role involves handling telephone, email, and social media inquiries, ensuring timely and professional resolution of customer needs. You will deal with queries regarding multiple brands and products across various industries, constantly improving your brand and product knowledge to deliver high-quality information to customers.

Required Skills and Qualifications

To be successful in this role, you will need a fluent level of English (both written and spoken) and exceptional grammar and spelling skills. A genuine passion for delivering outstanding customer service is essential, along with previous experience in a customer-facing role or call centre environment. You must be flexible, adaptable, and able to multitask, with confidence and an enthusiastic telephone manner.

Benefits

As a Global Customer Experience Specialist, you can expect a competitive salary of around $40,000 per annum, depending on location. You will also enjoy paid bank holidays, hybrid office work model, fully paid training, and access to exclusive benefits like the Employee Assistance Program, Employee Benefits Club, and LinkedIn training courses.

Salary: $40,000 - $60,000 per annum

Location: Barcelona (La Sagrera)



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