Global Customer Experience Specialist

hace 6 días


Barcelona, Barcelona, España Teleperformance-Crit A tiempo completo

Succeed in a dynamic customer service role with Teleperformance-Crit and take the first step towards a fulfilling career in customer experience. As a Global Customer Experience Specialist, you will be responsible for delivering exceptional support to our international travelers, ensuring their needs are met, and resolving any issues that may arise.

About the Role:

  • Deliver top-notch customer service via email and phone, responding to inquiries, and providing accurate information on services, payments, and technical requirements.
  • Maintain a positive and empathetic attitude, even in challenging situations, to ensure a high level of customer satisfaction.

What We Offer:

  • A competitive salary of approximately $22,500 per annum (based on 38.5 hours/week) plus benefits.
  • The opportunity to work in a multicultural and international environment, developing your skills and knowledge in customer service.
  • Ongoing training and coaching to help you grow your career and achieve your goals.

Requirements:

  • C2 level of Slovenian language proficiency and advanced English skills.
  • Excellent communication and interpersonal skills, both written and spoken.
  • User-friendly PC skills, including Office 365, CRM Database, and other internal platforms.
  • A problem-solving mentality and a positive, motivated mindset.

Work-Life Balance:

  • Flexible working hours, with availability to work from the office or home (within 100km from the office).

Join a Team That Cares:

We value our employees' well-being and offer a range of benefits, including free private health insurance, flexible remuneration in nursery school transport, and a Feel Good program with Spanish lessons, quizzes, and group activities.



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