Global Customer Experience Specialist
hace 1 semana
About IATA
IATA is a trade association that represents the airlines of the world, serving over 300 carriers across all continents. Our mission is to make air travel safer, smarter, more sustainable and more inclusive.
We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday.
Our team is passionate about aviation and committed to giving back to the community. We encourage our staff to participate in volunteering activities that support causes they care about.
The Role
We are looking for a Global Customer Experience Specialist to join our Customer Service Center based in Madrid. As a key member of our team, you will be responsible for delivering exceptional customer service experiences through various channels, including phone, email and chat.
You will handle customer inquiries, resolve issues, and provide solutions to meet their needs. Your day-to-day activities will include:
- Providing product and service information to potential customers
- Following up on pending/overdue payments
- Handling enquiries, requests, subscription activations and communication distribution requirements
- Maintaining customer records by updating CRM
- Supporting Business Continuity Plan requirements
- Updating job knowledge by attending training & educational opportunities
Your Profile
To succeed in this role, you will need:
- 1-3 years of relevant experience in front office departments
- Excellent interpersonal skills and ability to communicate effectively with internal/external stakeholders at all levels from different cultures and backgrounds
- A strong sense of Customer Service ethics according to IATA's corporate philosophy and values
- Strong CRM knowledge and proficiency in MS Office and other IT related matters
- A result driven personality and integrity
- A proactive approach to problem solving
- Ability to work as a strong team player in a dynamic, multi-cultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines
- Fluency in written and spoken English and Turkish is mandatory; fluency in any other European language would be an advantage
Salary
The estimated annual salary for this role is €40,000 - €60,000 depending on experience and qualifications.
What We Offer
IATA offers a comprehensive benefits package, including flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We also provide opportunities for career growth and development, and a chance to work with a global team of passionate professionals who share our vision for a better future for air travel.
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