Global Customer Experience Specialist

hace 1 semana


Barcelona, Barcelona, España Ttec A tiempo completo

About Us

TTEC is a leading customer experience technology and services provider. Our mission is to deliver amazing service and technology, combined with humanity.

Job Description

We are seeking a Quality Assurance Specialist to join our team in Athens, Greece. As a Quality Assurance Specialist, you will be responsible for evaluating and analyzing customer interactions to improve customer experience and satisfaction scores.

Your Key Responsibilities

  • Evaluate and analyze customer interactions to identify areas for improvement
  • Analyze spreadsheets to pinpoint patterns that guide performance training
  • Ensure employees are giving proper verbal statements, client requirements and policies are being met
  • Find similarities between associate scripts
  • Report to the Quality Assurance Manager
  • Contribute to the success of the customer experience and overall team success

About You

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • At least 6 months of customer service and call center experience
  • Understanding, interpreting, and manipulating data for reporting

What We Offer

As a member of our team, you can expect:

  • A supportive work environment that encourages career growth and development
  • An inclusive culture that values diversity and promotes equality
  • A global team of curious lifelong learners guided by our company values
  • A competitive salary range of $35,000 - $45,000 per year, depending on experience
  • A comprehensive benefits package, including paid time off and wellness programs
  • The opportunity to make a real difference in the lives of customers and colleagues alike

About TTEC

TTEC is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive workforce that reflects the communities we serve.



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