Digital Customer Experience Specialist

hace 22 horas


Barcelona, Barcelona, España Qoria A tiempo completo

As a Digital Customer Experience Specialist at Qoria, a leading internet safety startup based in Barcelona, you will play a vital role in delivering exceptional customer service to our premium clients.

Company Overview

Qoria is a fast-growing company that aims to provide a safe digital experience for every child. Our top product is a multi-platform parental control solution used by hundreds of thousands of families worldwide, and we are one of the leading brands in the Digital Wellbeing category.

About the Role

We are seeking an experienced Customer Support Agent or Customer Success Specialist to join our team. As a Digital Customer Experience Specialist, your primary responsibility will be to provide outstanding phone support service directly to our customers, addressing technical issues, guiding them through onboarding processes, and helping them achieve success with our product.

Responsibilities

  • Provide dedicated phone support service to customers
  • Address customer technical issues and onboard new customers
  • Develop relationships with customers and maintain accurate records
  • Prioritize tasks to deliver high-quality results
  • Collaborate with the team and stakeholders on related issues and improvements

Requirements

To succeed in this role, you should have:

  • Experience as a Customer Support Agent or Customer Success Specialist
  • Excellent communication skills
  • A positive attitude and open-minded approach to problem-solving
  • Native-level English and strong communication skills
  • The ability to learn quickly and manage workload in a demanding environment
  • Excellent attention to detail and computer literacy

What We Offer

We offer a competitive salary range of €35,000 - €50,000 per annum, private health insurance, in-house training, team building events, and a modern office headquarters in the heart of Barcelona city center. You will also enjoy flexible working hours, daily fruit and beverages supply, and 23 days of holidays per year, plus half-day off on your birthday.



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