Customer Experience Specialist
hace 2 días
As a Customer Experience Specialist, you will play a vital role in delivering exceptional customer experiences for our clients.
About the Position- You will work closely with customers to understand their needs and preferences.
- Develop value propositions that cater to their requirements.
- Collaborate with internal teams to ensure seamless delivery of customer experiences.
- Respond to incoming calls and emails to deliver outstanding customer service.
- Identify customer's shipping profile to secure business or refer leads to the appropriate channel.
- Utilize CRM software to manage customer interactions and relationships.
- Fluency in both English and German language at an advanced C1 level.
- Excellent communication and interpersonal skills.
- Demonstrated proficiency in sales negotiation and closing techniques.
- Able to work effectively as part of a team and adapt to changing priorities.
- A competitive salary range of 25,000 - 35,000 euros per annum, depending on experience.
- A performance-based bonus opportunity.
- A comprehensive benefits package including health insurance, pension scheme, and paid time off.
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