Customer Experience Improvement Specialist

hace 20 horas


Barcelona, Barcelona, España Ttec A tiempo completo

Unlock your potential with TTEC, a pioneer in customer experience solutions. As a Quality Assurance Specialist in Athens, Greece, you'll play a vital role in enhancing customer satisfaction and driving business success.

About the Role

We're seeking an experienced professional to evaluate and analyze customer interactions, identifying areas for improvement and developing strategies to boost performance. Your active listening skills and attention to detail will ensure accurate information is conveyed to customers while pinpointing patterns to inform performance training.

You'll work closely with the Quality Assurance Manager to contribute to the team's success and drive customer experience excellence.

Key Responsibilities
  • Evaluate and analyze customer interactions to identify opportunities for improvement
  • Develop and implement strategies to enhance customer satisfaction and loyalty
  • Collaborate with the Quality Assurance Manager to develop and maintain operational procedures
  • Conduct audits and provide feedback to ensure consistency in evaluation processes
Requirements

To succeed in this role, you'll need:

  • A high school diploma or equivalent
  • At least 6 months of customer service and call center experience
  • Strong analytical and problem-solving skills
What We Offer

TTEC provides a supportive and inclusive work environment, offering:

  • A competitive salary range of €25,000 - €35,000 per year
  • Ongoing training and development opportunities
  • A comprehensive benefits package, including health insurance and paid time off
  • A dynamic and global team with a passion for delivering exceptional customer experiences


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