Customer Experience Improvement Specialist
hace 22 horas
Welcome to Jameda GmbH, a leading player in the healthcare industry. Our journey began over 10 years ago with a simple yet powerful question: are patients being considered in healthcare? We answered this by empowering patients through reviews and providing doctors with easy-to-use technology for managing bookings. Today, we're looking to take our mission to the next level.
Our GrowthWe've grown exponentially, expanding to 13 countries and serving over 90 million patients each month. Our network of almost 300,000 specialists trusts us, and so do prominent venture capital funds like Point Nine Capital, Goldman Sachs Asset Management, and One Peak Partners. Despite our rapid growth, we've managed to maintain a startup mindset, employing over 2,700 people worldwide.
The Challenge AheadAs we continue to evolve, our local teams have developed personalized solutions for their respective markets. However, with the increasing complexity of our operations, there's a need for real-time insights to inform actions and strategies across all countries. To address this, we're seeking a skilled professional to join our team as a Global Quality Administrator.
Job Description**Key Responsibilities:**
• Develop and maintain a quality framework that enhances customer experience across every interaction
• Derive actionable insights from global quality analysis to drive improvements
• Create frameworks for measuring process efficiency and automating tasks where possible
• Collaborate with local structures to implement global processes and ensure seamless integration
• Analyze local processes, identify best practices, and develop tailored solutions
• Work closely with other departments to establish a shared understanding of metrics and requirements
To succeed in this role, you'll need:
• At least 2 years of experience in project management, analytics, operations, or business development
• Excellent communication skills and ability to work effectively in a global team
• Proactive and curious approach with a strong analytical mindset
• Proficiency in Excel and knowledge of SQL, Python, or R (bonus points if you have experience with CRM systems)
• Ability to learn new tools and skills quickly
• Strong problem-solving skills and attention to detail
In return for your expertise, we offer a competitive salary (£43,500 - £55,000 per year) and a comprehensive benefits package, including private health insurance, share options, free English classes, and a hybrid working model. You'll also have access to our Ifeel emotional well-being tool and enjoy unlimited paid vacation time. Plus, you'll be part of a dynamic team that values collaboration and innovation.
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