Digital Experience Renewals Specialist

hace 2 semanas


Barcelona, Barcelona, España Riverbed Technology A tiempo completo

About the Role

We are seeking an experienced Digital Experience Renewals Specialist to join our team in Barcelona, Spain. As a key member of our sales organization, you will be responsible for driving revenue growth by successfully renewing maintenance contracts with existing customers.

Key Responsibilities

  • Prepare and deliver high-quality renewal quotes within tight deadlines, ensuring timely booking of orders.
  • Analyze and interpret contractual terms and conditions to propose creative deal structures and lead pricing negotiations.
  • Validate customer asset lists to ensure accurate data.
  • Foster strong relationships with customers and partners to secure timely maintenance renewals.
  • Stay up-to-date on product knowledge to assist in selling maintenance renewals.
  • Address customer concerns regarding product discrepancies, including license reconciliations and audits.
  • Manage contract modifications, transfers, and license purges.
  • Handle inbound calls from various sources and resolve customer inquiries efficiently.
  • Collaborate with field sales to save potentially lost maintenance renewals.
  • Track contract non-renewal reasons and prepare accurate forecasts of maintenance renewal bookings.
  • Ensure timely resolution of backlog in assigned territory.

Requirements

  • Multiple years of experience in sales, preferably in software maintenance renewals.
  • Proven ability to thrive in a quota-driven environment.
  • Strong negotiation and relationship-building skills.
  • Account planning experience and alignment with sales, channel, professional services, and training teams around renewal events.
  • Ability to forecast maintenance bookings and willingness to learn.
  • Aptitude for multitasking and prioritization to facilitate on-time Maintenance & Support Renewals.
  • Excellent organizational skills with minimal supervision.
  • Excellent customer service skills with a customer-centric orientation.
  • Working knowledge of Microsoft Office, Oracle, and applications.
  • Bachelor's Degree or Equivalent Work Experience.

About Riverbed Technology

Riverbed Technology is a leader in digital experience solutions, empowering organizations to deliver seamless and secure experiences. Our commitment to innovation, agility, and customer satisfaction sets us apart in the industry. We offer a dynamic work environment that values diversity, transparency, and open communication.

What We Offer

We provide a comprehensive compensation package, including a competitive salary of approximately €80,000 - €120,000 per annum, depending on experience. Our benefits include flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives. We also prioritize global employee wellness programs to support physical, emotional, and financial well-being.



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