Sales Renewals Specialist

hace 1 semana


Barcelona, Barcelona, España Riverbed Technology A tiempo completo

About the Job

At Riverbed Technology, we are seeking an experienced Sales Renewals Specialist to join our team. This is a key role in driving revenue growth and ensuring customer satisfaction.

Key Responsibilities

  • Prepare high-volume renewal quotes for maintenance contracts within 90-120 days prior to expiration and book orders as received.
  • Review and interpret contractual terms and conditions.
  • Propose creative deal structures and lead pricing negotiations.
  • Validate customer asset lists and ensure timely maintenance renewal.
  • Understand product, systems, and processes to assist in selling maintenance renewals.
  • Ensure contractor/partner/customer awareness and understanding of applicable product elements.
  • Assist customers with product discrepancies, including license reconciliations and audits.
  • Manage customer requests for contract merges, transfers, and licenses purges.
  • Field inbound calls from various sources and work to understand and satisfy requests.
  • Partner with field sales to save potentially lost maintenance renewal.
  • Track contract non-renewal, including reasons for cancellation.
  • Prepare forecasts of maintenance renewal bookings with a 10% accuracy rate.
  • Timely resolution of backlog in assigned territory.

Requirements

  • Multiple years of previous experience in sales, specifically software maintenance renewals.
  • Ability to negotiate and up-sell maintenance offerings and build relationships internally and externally.
  • Account planning experience and involvement in alignment of sales, channel, professional services, and training teams around renewal events.
  • Forecasting maintenance bookings and willingness to learn.
  • Aptitude to multi-task and juggle priorities for on-time Maintenance & Support Renewals.

About the Salary

The estimated salary for this position is $80,000 - $110,000 per year, depending on experience.

Location

This role is based in Barcelona, Spain.



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