Global Travel Experience Specialist
hace 19 horas
Job Overview:
">We are seeking a highly skilled and enthusiastic Global Travel Experience Specialist to join our team at Blu Selection. This is an exciting opportunity for you to embark on a new career path, working in the aviation industry with one of the world's most progressive brands.
">About the Role:
">As a Global Travel Experience Specialist, you will be responsible for delivering exceptional customer service to the French market. You will work closely with our clients to understand their needs, preferences, and requirements, ensuring that they receive a consistently high-quality experience.
">Your Key Responsibilities:
">- ">
- Manage all incoming queries effectively in a fast-paced customer service environment.">
- Handle both inbound and outbound calls and emails, providing timely and accurate resolutions to customer inquiries.">
- Gather information from customers and ensure prompt resolutions to their queries.">
- Assist clients with upgrades, rescheduling, bookings, doubts, claims, and other travel-related issues.">
- Consult with clients to understand their financial considerations, travel dates, destinations, and travel packages.">
- Book, alter, cancel, or create new reservations as required.">
- Manage the back-office (ticket issuing, modification, cancellation of reservations).">
About You:
">To succeed in this role, you will need to possess the following skills and qualifications:
">- ">
- Native-level French language skills.">
- B2 level English language proficiency.">
- Previous 6 months' experience in Customer Service or Technical Support in a Call Center.">
- A strong interest in and willingness to learn.">
- Excellent communication skills – both written and oral.">
- The ability to operate in high-pressure situations.">
- You are a team player, enthusiastic, and self-starter.">
- Analytic and problem-solving skills.">
- Customer and Quality-oriented.">
- Valid Portuguese work permit or EU citizenship.">
What We Offer:
">In return for your hard work and dedication, we offer a competitive salary and benefits package, including:
">Salary: €890 gross per month (14 months) + up to €100 per month performance bonus + up to €70 per month complexity bonus + meal vouchers of €7.23 per workday + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months).
">Additional Benefits: If you live outside Portugal, you will be reimbursed (up to €400) for your initial flight ticket after 6 months within the company + 6 months of accommodation in a shared flat provided by the company (rental fee to pay). Opportunity to collaborate with some of the biggest brands in the industry. A multicultural and international environment. Fully paid training, professional development, and career evolution.
">About Us:
">We are an international Customer Experience Specialist with a global presence and over 50,000 employees. Our international hub in Lisbon takes care of customer service experiences on behalf of some of the world's most progressive brands.
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