Global Travel Experience Coordinator
hace 3 días
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our commitment to creating life milestones drives our innovative approach to delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
SalaryWe offer a competitive compensation package in line with job responsibilities and experience, including flexible compensation management for diet, transportation, private health insurance with Cobee, and more. Our estimated salary range is €50,000 - €70,000 per year.
Job DescriptionWe are seeking a skilled Global Travel Experience Coordinator to manage our Travel Operations team, increasing customer satisfaction, loyalty, and retention. As a leader, you will be responsible for ensuring standards for productivity and quality are achieved, managing individual and team performance expectations and goals, monitoring real-time KPIs, and serving as a point of contact for escalated internal issues.
Your role will involve engaging the team into a 7-star service, focused on customer loyalty and satisfaction, through daily supervision, reporting, and monitoring of KPIs. You will also provide individual coaching feedback sessions to improve customer satisfaction and work closely with the Travel Operations Management Team on new project-related tasks, such as GDS implementation.
Required Skills and Qualifications- At least 2 years of people management experience
- Excellent leadership and interpersonal skills
- Multitasking ability and customer-focus mindset
- Outstanding written and verbal communication skills
- Fluent English level
- Deep knowledge of Amadeus / GDS, particularly in operations and implementation
- Experience working with DMCs required
We offer a hybrid work model with offices in Barcelona city, a permanent contract from the start, travel packages at reduced prices, unlimited coffee, language lessons, quarterly teamwork activities, global biannual parties, and much more.
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