Travel Process Specialist
hace 2 días
Company Overview
Exoticca Travel Co is a pioneering online travel agency revolutionizing the conception, production, and e-commerce of long-distance dream trips. Our core brand equity lies in creating life milestones through delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for our customers and the planet.
Job Description
As the Contact Center & Travel Operations Process & Procedures Specialist, you will be responsible for evaluating and defining appropriate processes and procedures across contact channels, teams, and use cases. You will act as the primary point of contact interfacing cross-functionally to ensure customer service needs are met.
Responsibilities:
- Evaluate and define processes and procedures
- Design and redesign processes
- Analyze operating data and statistics to identify opportunities and implement process improvements
- Map processes and procedures using data insights
- Represent the voice of the customer in process design
- Monitor and measure benefits post-process implementation
Requirements:
To succeed in this role, you will need a minimum of two years of call center industry experience, including at least one year in the travel sector. You should also have experience dealing with processes and procedures, quality, business analysis, or project management. Proficiency in English (C1/C2 level) and Spanish (B1/B2 level) is required. Familiarity with CRM, order management, and contact management systems is a plus.
Salary: The estimated salary for this position is $55,000-$65,000 per annum, depending on location and experience.
Benefits:
We offer a dynamic, multicultural work environment with opportunities for growth and development. If you are passionate about delivering exceptional customer experiences and driving business success, we encourage you to apply.
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