Customer Service Process Specialist

hace 4 semanas


Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

At Exoticca Travel Co., we're revolutionizing the travel industry with our commitment to delivering unforgettable experiences. We're seeking a highly skilled Customer Service Process Specialist - Travel Operations to join our dynamic team.

About Us

We're a pioneering online travel agency that has disrupted the conventional approach to long-distance dream trips. Our core values revolve around creating life milestones, and we're passionate about making your travel dreams a reality. With a multicultural team in rapid international growth, we're poised to become the leading travel company of our generation.

Job Description

This role is perfect for an experienced process expert who's enthusiastic about customer service and has a flair for optimizing business operations. As a key member of our Contact Center & Travel Operations team, you'll be responsible for evaluating and defining processes across contact channels, teams, and use cases.

Key Responsibilities:
  • Evaluate and design processes to enhance customer experience and operational efficiency.
  • Serve as the primary point of contact to ensure seamless cross-functional collaboration and meet customer needs.
  • Develop action plans and implement process improvements based on data analysis.
  • Maintain process maps, workflows, and diagrams to ensure clarity and understanding.
Requirements

To succeed in this role, you'll need a minimum of two years of call center experience, preferably in the travel sector. Additionally, you should have at least one year of experience dealing with processes, quality, business analysis, or project management. Strong analytical skills, linguistic proficiency in English (C1/C2), and familiarity with CRM systems are essential. Bonus points if you have Salesforce knowledge or experience working with Amadeus and/or other reservation systems.

Benefits

We offer a competitive salary, ranging from $65,000 to $85,000 per year, depending on location and experience. This position is ideal for self-starters who thrive in fast-paced environments and are passionate about making a difference in the travel industry. If you're driven by challenges and eager to grow professionally, this could be your opportunity to shape the future of Exoticca Travel Co.



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