Customer Service Specialist with Technical Background
hace 11 horas
Company Overview
We are a part of the Bosch Group, one of the world's leading automotive technology companies. Our team provides services and complex technology-driven solutions in Business Process Outsourcing, making us unique in the Bosch world. We work with leading companies from various sectors and also support other Bosch units.
Job Description
We offer a competitive salary of approximately $€45,000 - €55,000 per year, depending on experience. As a CUSTOMER SERVICE SPECIALIST WITH TECHNICAL BACKGROUND, you will provide digital technical support to customers using databases, troubleshooting tools, knowledge articles, and other resources. Your tasks will include managing service subscriptions, billing, updating personal information, and ensuring customer satisfaction. You will also strive to continuously develop and improve processes and service to ensure the best customer experience.
Required Skills and Qualifications
To succeed in this role, you should have good communication skills, both oral and written, as well as a technical background and experience working with IT tools. Fluency in European languages (C2 level) is required, and previous experience in customer service, particularly in a multichannel platform, is highly valued. Additionally, you should be an advanced user of MS Office, able to handle stressful situations, and possess a teamwork spirit, organization skills, curiosity, critical thinking, excellent communication skills, problem-solving abilities, customer satisfaction orientation, and quality awareness.
Benefits
We value diversity at Robert Bosch Group and consider it an integral part of our corporate strategy. By including everyone and ensuring equal opportunities, we unleash our full potential. Our hiring processes are fair, inclusive, and free from bias. As a member of our team, you will benefit from a dynamic and inclusive work environment, opportunities for growth and development, and a competitive compensation package.
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