Technical Customer Success Specialist
hace 2 días
Univrse, a pioneering VR studio in Barcelona, is revolutionizing location-based experiences with Xroam. Our multidisciplinary team combines physical, digital, and virtual worlds to create immersive experiences. We're seeking a skilled Technical Customer Success Specialist to join our international team. As the primary point of contact for customers, you'll ensure their success and satisfaction with our bespoke product. With advanced knowledge of Unity engine and excellent communication skills, you'll provide guidance and support to users and customers, helping them maximize product value.
What You'll Do- Develop strong relationships with customers, understanding their needs and objectives for successful product adoption.
- Provide technical expertise and support to customers, troubleshooting issues and optimizing their use of Univrse's products.
- Collaborate with cross-functional teams to address customer feedback and improve product features.
- Conduct onboarding and training sessions for new customers, facilitating seamless integration of our product.
- Monitor customer usage and engagement metrics, identifying opportunities for improvement and driving customer success initiatives.
- Serve as the voice of the customer within the company, advocating for their needs and ensuring customer-driven product development.
Requirements
- Proven experience in customer support or customer success roles, preferably in technical environments.
- Strong technical background, with proficiency in software and systems relevant to VR and XR technologies.
- Excellent communication skills, conveying technical information to non-technical users.
- Experience with Unity Engine, strong problem-solving skills, and ability to troubleshoot technical issues effectively.
- Fluency in Spanish and English, with additional languages a plus.
- A passion for VR, AR, or emerging technologies is highly desirable.
We offer a dynamic work environment that's constantly growing, cutting-edge experiences, collaboration with talented industry pioneers, and opportunities to experiment with innovative technologies. A competitive salary based on knowledge and experience is guaranteed. Enjoy breakfast, fruit, and snacks, and participate in beach volleyball on Tuesdays during the summer.
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