Technical Customer Success Specialist, French Speaking
hace 3 semanas
About the Role: As a Customer Success Engineer at Dynatrace, you will be responsible for building and maintaining post-sales relationships with our largest, most complex, and most valuable customers. You will be a trusted strategic advisor, ensuring the successful deployment and adoption of our products. Customers hold our Customer Success Engineers in high regard as experts and rely on you to guide them through ways of obtaining the most outstanding value from their Dynatrace solutions.
Key Responsibilities: Align with customers' desired business outcomes, enable them on their existing products and services, work with them to identify opportunities to expand into additional products and services, and ensure world-class customer experience, value, and satisfaction. Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations. Strategize on the overall technical objectives and long-term goals of the team.
Success Factors: Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values. Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer's footprint. Be the customer's advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements.
Requirements: Provide web-based training to user groups to support organizational adoption. Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes. Function as a frontline technical resource for 'best practice' and informal customer questions. Provide coaching to CSE's to help them grow in their technical knowledge and personally.
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