Technical Support Specialist for Spanish-Speaking Markets

hace 4 semanas


Barcelona, Barcelona, España Siteminder A tiempo completo
About the Role

We're seeking a skilled Customer Solutions Consultant to provide technical assistance and advice to SiteMinder customers and partners in Spanish-speaking regions. The ideal candidate will have high-level customer service and IT technical skills, with fluency in German and English communication.

Key Responsibilities
  1. Provide technical support to SiteMinder labelled products and services, focusing on the Spanish-speaking world.
  2. Develop strong customer relationships by offering exceptional technical support and consultation across various contact channels.
  3. Identify customer support and configuration requirements, set customer expectations, and resolve issues in a timely manner.
  4. Act as a technical expert, communicating issues and requirements internally and guiding frontline teammates to find solutions.

About You
  • High level of customer service and IT technical skills.
  • Fluent German and English communication skills, both written and verbal.
  • Strong analytical skills to quickly analyse problems, determine root causes, and reach resolutions.
  • Ability to operate across multiple technical platforms and systems in a fast-paced, KPI-driven environment.
  • Capacity for both internal and external customer interaction, as well as conflict resolution.


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