German Speaking Technical Support Specialist for Global Team
hace 5 días
A dynamic opportunity has arisen to join a global team as a German speaking technical support specialist. Workster partners with a major player in international outsourcing to strengthen their Barcelona team with native speakers. The ideal candidate will provide exceptional support to clients, leveraging their language skills and technical expertise to deliver high-quality solutions.
About the Role:
This role involves providing first-level technical support to clients via phone, email, and chat or self-service portals. Key responsibilities include analyzing and resolving IT issues, categorizing and prioritizing tickets in the client's ITSM service management system, and collaborating with internal teams to achieve excellent customer satisfaction rates. Additional tasks include maintaining accurate records of incidents, troubleshooting hardware and software problems, and utilizing internal knowledge databases to minimize resolution times.
Requirements:
To excel in this position, you'll need strong C1 German language skills, proficiency in English, and experience in 1st-2nd level IT support, preferably in large-scale environments. Familiarity with Windows 10, Office 365, MS Teams, ITSM ticket systems (ideally ServiceNow), and processes according to ITIL V4 is also essential. A solid analytical approach, excellent customer service skills, and a strong sense of responsibility are required. You should be willing to work flexible shifts, adapt to new technologies, and contribute to a multicultural team.
Offer:
We're proud to offer a competitive base salary, comprehensive benefits package, relocation bonus, seniority bonuses after six and twelve months, and growth opportunities within a vibrant and diverse working environment. Enjoy a challenging and rewarding role that allows you to develop your skills, collaborate with international colleagues, and enjoy the perks of living in one of the world's most exciting cities.
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