German Speaking IT Support Specialist for Global Team
hace 18 horas
**Company Overview**: Tech Ceos partners with a major player in international outsourcing to reinforce their Barcelona Team with German speakers.
**Salary and Benefits**: We offer an excellent base salary of approximately $45,000 - $55,000 per annum, depending on experience, along with relocation bonus and seniority bonuses after 6 and 12 months.
**Job Description**:As a German Speaking IT Support Specialist, you will provide first-level support to client workers, handling IT requests or issues via phone, mail, and chat or via self-service portal. You will perform root cause analysis and troubleshooting via phone and/or remote access, monitor IT requests and issues in the client's ITSM service management system, including their categorization and prioritization of IT issues and requests.
To achieve a first resolution rate, you will use internal knowledge databases and cooperate with client's 2nd level service organizations and external service providers. Additionally, you will provide support to client's employees in the operation of user systems and peripheral devices.
**Required Skills and Qualifications**:- C1 or above German skills
- Very good English language skills
- Experience in 1st – or 2nd level IT support, ideally in larger environments
- Good IT knowledge, especially of Windows 10, Office 365, and MS Teams
- Analytical approach to complex issues
- Experience in ITSM ticket systems (ideally in ServiceNow)
- Knowledge of processes according to ITIL V4 is a plus
We offer a vibrant and sunny working location in one of the coolest cities in the world, growth progression opportunities, and three shift patterns: 6h-14h, 8h-17h, and 11h-19h.
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