IT Support Specialist with German Language Proficiency
hace 15 horas
Innovative Multinational BPO Company, Wibit Consulting & Services (WibitCS), seeks a skilled German-speaking Technical Support Advisor to join their team in Barcelona.
Job Summary:- To provide exceptional 1st level IT support to employees of a global tech leader via phone, email, and chat.
- Deliver top-notch technical assistance to ensure seamless employee experiences.
- Troubleshoot hardware and software issues using internal knowledge databases and collaborate with 2nd level support and external providers.
- Proficient or native-level German language skills and advanced English proficiency.
- Proven experience in 1st or 2nd level IT support, preferably in large company environments.
- Strong knowledge of Windows 10, Office 365, MS Teams, and IT troubleshooting techniques.
- Familiarity with ITSM systems (ServiceNow preferred) and ITIL V4 processes.
- A competitive salary ranging from €30,000 to €40,000 per year, based on location and experience.
- Performance-based incentives and opportunities for career growth.
- Comprehensive benefits, including relocation assistance, full training, and supportive team culture.
- Permanent contract with a Monday to Friday schedule (11 AM - 7 PM, 39 hours/week).
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