Global SaaS Support Specialist with Nordic Language Expertise

hace 1 mes


Barcelona, Barcelona, España Language Matters A tiempo completo

Language Matters is seeking a talented Client Support Adviser to join their West London team. As a Global SaaS Support Specialist, you will play a key role in providing high-level support and training on software products and services.

About the Role

This exciting opportunity involves delivering exceptional customer service via phone and email, maintaining CRM systems, and developing in-depth knowledge of software products. You will also be responsible for promoting products at exhibitions and leading webinars.

Responsibilities
  • Delivering first-class customer service and product support via various channels
  • Maintaining accurate and up-to-date CRM systems
  • Developing expertise in software products and providing guidance and advice
  • Promoting products at exhibitions and leading online training sessions
Requirements
  • Fluency in French, German, Danish, Norwegian, Finnish, or Swedish (native level), both written and spoken
  • Fluency in English, both written and spoken
  • 2-3 years' experience in B2B customer/client services
  • Experience in the SaaS industry is advantageous
  • Proactive and problem-solving mindset
  • Excellent IT skills
  • Strong interpersonal skills and professional manner
Estimated Salary Range

£35,000 - £50,000 per annum, depending on experience



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