Global SaaS Support Specialist with Nordic Language Expertise
hace 1 mes
Language Matters is seeking a talented Client Support Adviser to join their West London team. As a Global SaaS Support Specialist, you will play a key role in providing high-level support and training on software products and services.
About the RoleThis exciting opportunity involves delivering exceptional customer service via phone and email, maintaining CRM systems, and developing in-depth knowledge of software products. You will also be responsible for promoting products at exhibitions and leading webinars.
Responsibilities- Delivering first-class customer service and product support via various channels
- Maintaining accurate and up-to-date CRM systems
- Developing expertise in software products and providing guidance and advice
- Promoting products at exhibitions and leading online training sessions
- Fluency in French, German, Danish, Norwegian, Finnish, or Swedish (native level), both written and spoken
- Fluency in English, both written and spoken
- 2-3 years' experience in B2B customer/client services
- Experience in the SaaS industry is advantageous
- Proactive and problem-solving mindset
- Excellent IT skills
- Strong interpersonal skills and professional manner
£35,000 - £50,000 per annum, depending on experience
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