PDM Technical Support Engineer with Language Expertise

hace 2 meses


Barcelona, Barcelona, España Servicemax A tiempo completo

Job Title: PDM Technical Support Engineer with Language Expertise

About Us:

We are a global leader in Product Lifecycle Management (PLM) software, helping companies transform their operations and create better products. Our world-class software brings the physical and digital worlds together, enabling businesses to improve efficiency, innovation, and customer satisfaction.

About the Role:

We are seeking a highly skilled PDM Technical Support Engineer to join our global team. As a member of our support organization, you will collaborate with colleagues worldwide to provide top-notch technical assistance to our customers. Your primary responsibility will be to deliver exceptional support services, ensuring customers receive timely and accurate solutions to their queries.

Your Key Responsibilities:

  • Provide technical assistance to customers via phone, email, or chat, resolving issues related to our PLM system.
  • Investigate customer complaints thoroughly, documenting issues and solutions to enhance knowledge sharing and best practices.
  • Create and publish knowledge articles for customers and employees to facilitate reuse and improve overall support quality.
  • Utilize our case management tool to track issues, updates, and related activities.

Your Skills and Qualifications:

To succeed in this role, you will need:

  • A strong ability to develop personalized customer service and communication skills.
  • Experience in implementing or supporting Client-Server architecture or multi-tier applications.
  • Demonstrated analytical problem-solving skills, with effective investigation and documentation techniques.

Bonus Skills:

We welcome candidates with experience in SaaS and Cloud technologies or 3rd party PLM systems, such as Dassault, Oracle, or Siemens. Optional skills include knowledge of databases, computer networks, or operating systems.

Languages:

We require fluency in English and one additional language: German, Italian, or French.

Salary: $80,000 - $110,000 per annum, depending on location and experience.

Why Join Us?

We offer a dynamic work environment, passionate about innovation and committed to work-life balance. Our employees enjoy opportunities for growth, learning, and exploration, making PTC an ideal place to develop your career and contribute to our mission.



  • Barcelona, Barcelona, España Language Matters A tiempo completo

    German Speaking Technical Support SpecialistOur client, a prominent international IT hardware company headquartered in Europe, is seeking an experienced Technical Support Specialist fluent in both German and English to join their dynamic global team.In this rewarding role, you will provide top-notch support to the company's customers, delivering accurate...


  • Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completo

    Company OverviewDavid Kennedy Recruitment is a renowned recruitment agency working closely with a leading multinational technology BPO business. Our goal is to find top talent for our clients, and we are currently looking for a skilled Technical Support Advisor with German language expertise in Barcelona.


  • Barcelona, Barcelona, España Ptc A tiempo completo

    Job OverviewPtc, a leading innovator in the Internet of Things technology, seeks an exceptional Digital Transformation Engineer to join their global team. As a key member of the support organization, you will play a vital role in providing world-class technical assistance to clients worldwide.This is an exciting opportunity to leverage your expertise and...


  • Barcelona, Barcelona, España Language Matters A tiempo completo

    Company Overview">Language Matters is an international IT hardware company seeking a highly skilled Technical Support Specialist with fluent German and English to join their dynamic team.


  • Barcelona, Barcelona, España Technical Concept Gmbh A tiempo completo

    Company OverviewWe are a leading technology company, Technical Concept Gmbh, offering innovative solutions to our customers. Our team is dedicated to delivering exceptional support and service.


  • Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completo

    Are you a skilled IT professional looking for a new challenge? David Kennedy Recruitment is currently seeking a highly motivated Technical Support Specialist to join a leading multinational technology BPO business in Barcelona, Spain.About the RoleThis exciting opportunity offers an excellent remuneration package based on experience, skills, and performance....


  • Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is partnering with a multinational technology BPO business to recruit a skilled Technical Support Specialist fluent in German for an on-site role in Barcelona, Spain.About the RoleThis full-time position involves providing first-level IT support to clients via phone, email, and chat or through a self-service portal. The ideal...


  • Barcelona, Barcelona, España Mvtec Software Gmbh A tiempo completo

    About the RoleWe are seeking a skilled Sales Engineer to join our team in Barcelona, Spain. As Technical Sales Engineer Iberia, you will be responsible for visiting customers with the external sales team and providing qualified technical advice.Key Responsibilities:Visit customers with the external sales team and provide qualified technical advice.Support...


  • Barcelona, Barcelona, España Bosch Group A tiempo completo

    Company Overview: Bosch Service Solutions is a leading global motor company that offers innovative solutions for the automotive industry. Our team is passionate about technology and cars, and we are committed to providing exceptional customer service.Job Description: We are seeking a highly motivated Technical Support Specialist to join our team. As a key...


  • Barcelona, Barcelona, España Bosch Group A tiempo completo

    Company OverviewBosch Group is a leading global motor company that operates in one of its four main business areas – the Building and Energy Technologies unit. We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Our product is service, and we provide services and complex technology-driven solutions in the area of...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    Company OverviewCPM International is a globally established organization with operations in over 30 countries. We provide tailored multilingual support services to cater to the diverse needs of our markets.We focus on delivering exceptional customer service, sales, and technical support solutions to clients worldwide. Our company culture values diversity,...


  • Barcelona, Barcelona, España Astrea Recruitment A tiempo completo

    Astrea Recruitment is committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 17 years.For one of our esteemed clients – a world-renowned company known for their collaborations with top clients in the customer experience...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Are you a detail-oriented and customer-focused professional looking for a challenging role in technical support? We are seeking an experienced Technical Support Specialist to join our team in Lisbon, Portugal. As a member of our multicultural team, you will be responsible for providing exceptional customer service to our clients while troubleshooting issues...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    Amazon is seeking highly skilled Investigators to safeguard its global customer base, profitability, and brand while maintaining a high bar of customer experience. As a Technical Risk Investigator with Italian language expertise, you will play a vital role in evaluating transactions and identifying potential risks. Your fluency in Italian (C1/C2 level) and...


  • Barcelona, Barcelona, España Beckman Coulter Life Sciences A tiempo completo

    Job SummaryWe are seeking a Senior Technical Support Specialist to provide frontline support by resolving customer problems and issues through technical expertise and troubleshooting. This role is part of the Customer Care team located in Barcelona, Spain and will be remote.About UsBeckman Coulter Life Sciences empowers those seeking answers to life's most...


  • Barcelona, Barcelona, España Amaris Group Sa A tiempo completo

    About Amaris Group SaAmaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With over a decade of experience, we have been rolling out solutions in major projects globally, made possible by an international team spread across 5 continents and more than 60 countries.Job Title: Software Engineer with...


  • Barcelona, Barcelona, España Abroad Experience A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical AV Systems Expert to join our team in Amersfoort. As an Application Engineer, you will become a technical expert on professional Audio Visual products and applications, performing engineering, sales, and troubleshooting tasks.About the RoleProvide new product ideas and contribute to future product...


  • Barcelona, Barcelona, España Talent Search People - Native Speakers A tiempo completo

    Job DescriptionWe are seeking a highly skilled Business Analyst with native-level German language expertise to join our team at Talent Search People - Native Speakers.The ideal candidate will have at least 2 years of experience in administration, customer service, or logistics and possess excellent communication and administrative skills. Strong knowledge of...


  • Barcelona, Barcelona, España Fleetone Solutions S.L. A tiempo completo

    Fleetone Solutions S.L.: We are seeking a highly skilled Candidate to join our team as a Customer Support Hero with German Language Skills.We have recently experienced significant success, which has led to an increase in demand for our Fleet Management software. To cater to this growth, we require two additional Candidates who can provide exceptional...


  • Barcelona, Barcelona, España Language Matters A tiempo completo

    Job Title: Multilingual Localisation Specialist with Gaming Expertise">About the Role:We are seeking an experienced Translation and Localisation Specialist to join our team in London. As a key member of our localisation team, you will be responsible for translating videogame-related material from Japanese into European languages.Your Key...