PDM Technical Support Engineer with Language Expertise
hace 2 meses
Job Title: PDM Technical Support Engineer with Language Expertise
About Us:
We are a global leader in Product Lifecycle Management (PLM) software, helping companies transform their operations and create better products. Our world-class software brings the physical and digital worlds together, enabling businesses to improve efficiency, innovation, and customer satisfaction.
About the Role:
We are seeking a highly skilled PDM Technical Support Engineer to join our global team. As a member of our support organization, you will collaborate with colleagues worldwide to provide top-notch technical assistance to our customers. Your primary responsibility will be to deliver exceptional support services, ensuring customers receive timely and accurate solutions to their queries.
Your Key Responsibilities:
- Provide technical assistance to customers via phone, email, or chat, resolving issues related to our PLM system.
- Investigate customer complaints thoroughly, documenting issues and solutions to enhance knowledge sharing and best practices.
- Create and publish knowledge articles for customers and employees to facilitate reuse and improve overall support quality.
- Utilize our case management tool to track issues, updates, and related activities.
Your Skills and Qualifications:
To succeed in this role, you will need:
- A strong ability to develop personalized customer service and communication skills.
- Experience in implementing or supporting Client-Server architecture or multi-tier applications.
- Demonstrated analytical problem-solving skills, with effective investigation and documentation techniques.
Bonus Skills:
We welcome candidates with experience in SaaS and Cloud technologies or 3rd party PLM systems, such as Dassault, Oracle, or Siemens. Optional skills include knowledge of databases, computer networks, or operating systems.
Languages:
We require fluency in English and one additional language: German, Italian, or French.
Salary: $80,000 - $110,000 per annum, depending on location and experience.
Why Join Us?
We offer a dynamic work environment, passionate about innovation and committed to work-life balance. Our employees enjoy opportunities for growth, learning, and exploration, making PTC an ideal place to develop your career and contribute to our mission.
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