Technical Support Specialist with German Language Expertise
hace 15 horas
Our client, a prominent international IT hardware company headquartered in Europe, is seeking an experienced Technical Support Specialist fluent in both German and English to join their dynamic global team.
In this rewarding role, you will provide top-notch support to the company's customers, delivering accurate solutions and expert guidance on all product-related matters and queries. Your responsibilities will include:
- Providing detailed product information and technical assistance to German-speaking customers via various communication channels.
- Managing inquiries from distributors, partners, resellers, subcontractors, and engineers efficiently.
- Entering essential data into the call management database.
- Escalating calls to the next suitable level of customer service management when necessary.
About You:
This opportunity is ideal for a bilingual candidate with exceptional communication skills and previous experience in a similar position who enjoys troubleshooting and resolving complex problems. The successful applicant will have strong interpersonal skills and be able to work collaboratively as part of a diverse team.
Key Benefits:
- Competitive annual salary of approximately $55,000 - $65,000 depending on location and experience.
- A comprehensive benefits package including health insurance, retirement plan, and paid time off.
- Professional development opportunities through regular training sessions and workshops.
- A collaborative work environment fostering innovation and creativity.
Requirements:
- Fluency in German and English (written and spoken).
- Prior experience providing IT support services, helpdesk, technical support, 1st line or 2nd line or customer service preferably in a software support environment.
- Solid knowledge of Microsoft operating systems.
- Demonstrated interpersonal skills and the ability to work effectively as part of a team and independently.
- Strong communication skills.
To be considered, please submit your resume in English and in Word format. We look forward to reviewing your application.
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