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Technical Support Specialist German Language
hace 2 meses
About the Role
We are seeking a highly motivated Technical Support Specialist with a passion for client support to join our team at isolutions AG. As a Technical Support Specialist, you will be responsible for providing excellent customer service to our clients, resolving technical issues, and collaborating with our internal teams to ensure seamless service delivery.
Your Responsibilities
* Provide first and second-level support to clients via phone, email, and remote maintenance
* Collaborate with third-party providers to resolve complex technical issues
* Analyze, solve, and document user problems
* Create documentation and checklists, and maintain our Knowledge Database
* Administer access rights
What We Offer
* Permanent contract with a competitive salary package and fringe benefits
* Hybrid work model with flexibility to work from home
* Structured career development plan based on your professional goals
* Yearly training budget, Microsoft Certifications, and bi-weekly Tech-Lunches
* Choose your own hardware
* Free language classes
* One additional week of vacation for Corporate Social Responsibility
* Annual team event in Switzerland
How to Apply
1. Apply through our website
2. Discovery call with HR
3. Interview with Team Lead and Team Member
4. Final assessment
Our commitment: to provide feedback on each step, both positive and negative cases.
