Dedicated Customer Service Expert
hace 17 horas
About the Role
We are seeking a highly skilled and dedicated Customer Service Expert to join our team in Manchester. As a German speaking representative, you will be responsible for providing an exceptional customer experience, resolving queries at first point of contact, and working collaboratively with internal team members.
Your Responsibilities
- Handling inbound enquiries across various channels, including telephone and email
- Assisting with travel arrangements, booking conference rooms, and other administrative duties
- Collaborating with internal team members to ensure the enquiry is handled in the best possible way
About You
To succeed in this role, you will be a reliable, customer-oriented individual with excellent German language skills and a positive can-do attitude. Technical proficiency is a plus. You will be required to work from our Manchester office 2 days per week, during the training period (6 weeks) you are required to work 3 days per week in the office.
Requirements
- Fluent in German and English, both written and spoken
- Previous experience as a Customer Service Representative, Customer Service Advisor, Client Service Executive, Customer Support Specialist, or Customer Care Coordinator
- Technical proficiency is a plus
- Excellent listening and communication skills
- A team player who enjoys interacting with people
Estimated Salary: £25,000 - £30,000 per annum, dependent on experience.
Benefits
This role offers an exciting opportunity for career progression in a dynamic and supportive environment. If you are a motivated and customer-focused individual, please submit your CV in English and in Word format to secure your place in our team.
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