Vehicles Customer Service Expert

hace 1 semana


Barcelona, Barcelona, España Bosch A tiempo completo

**Job Overview**

Bosch Service Solutions is a leading global motor company that offers exciting opportunities for those passionate about technology and cars. We are seeking a highly skilled Vehicles Customer Service Expert to join our dynamic team.

**About the Role**

This role involves providing exceptional customer service and support to clients who drive automobiles, motorbikes, or use power equipment. You will be responsible for assisting customers with questions on product portfolios, import/export procedures, first-level technical support, complaints, and support with IoT technologies.

**Key Responsibilities:**

  • Manage incoming contacts such as phone calls, emails, and letters from customers
  • Provide information about products, resolve client queries, and explain company policies
  • Serve as a brand ambassador and provide outstanding service to clients

**Requirements**

  • Previous customer service experience is desirable but not essential
  • Strong problem-solving skills and ability to handle customer queries with empathy
  • Positive attitude and willingness to learn
  • People Person - you enjoy working in a collaborative team environment
  • Tech savvy and analytical
  • C2 level in Danish, Fluency in English

**What We Offer**

We provide comprehensive training to equip you with the skills and knowledge needed to excel in your role. Additionally, we offer development opportunities for growth and progression within the company. Our employees enjoy exclusive discounts on home appliances, power tools, and JUNKERS products. We also offer financial relocation support, opportunity for hybrid working, and work abroad within the EU for up to 15 days per year.

**Compensation Details**

The estimated salary for this role is €22,000 gross per year, making it an attractive opportunity for those seeking a challenging and rewarding career.



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