Customer Service Expert for Global Brands

hace 7 días


Barcelona, Barcelona, España Nordic Jobs Worldwide A tiempo completo

We are currently seeking a skilled Swedish-speaking customer service representative to join our dynamic team at Nordic Jobs Worldwide in Barcelona. This is an exciting opportunity to work with leading companies in various industries, providing top-notch service and support to customers worldwide.

About the Job

As a Customer Service Expert, you will be responsible for receiving and resolving customer inquiries via phone, email, or other communication channels. You will provide accurate and timely solutions, ensuring customer satisfaction and meeting Service Level Agreements (SLAs).

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Provide product information and technical support as needed
  • Escalate complex issues to senior team members or management when necessary
  • Maintain accurate records of customer interactions and transactions
About the Company

Nordic Jobs Worldwide is a leading language recruitment company specializing in connecting Nordic talent with businesses globally. Our team is dedicated to delivering exceptional results and building long-lasting relationships with our clients and candidates.

Requirements

To succeed in this role, you should possess:

  • Excellent communication and problem-solving skills
  • Good language skills in Swedish and English
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Previous experience in customer service or a related field is an asset
Benefits

We offer a comprehensive training program, competitive salary, and opportunities for career growth and development. Our benefits package includes:

  • A base salary of €25,000 - €35,000 per year
  • A performance-based bonus structure
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment


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