Technical Support Specialist with German Expertise

hace 3 semanas


Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completo

Are you a skilled IT professional looking for a new challenge? David Kennedy Recruitment is currently seeking a highly motivated Technical Support Specialist to join a leading multinational technology BPO business in Barcelona, Spain.

About the Role

This exciting opportunity offers an excellent remuneration package based on experience, skills, and performance. As a Technical Support Specialist, you will be responsible for providing first-level IT support to clients via phone, email, and chat or via self-service portal.

Your primary responsibilities will include:

  • Providing timely and effective IT support to ensure high client satisfaction
  • Troubleshooting complex technical issues and collaborating with internal teams to resolve problems
  • Maintaining accurate records of all technical issues and requests using ITSM systems
Requirements

To succeed in this role, you will need:

  • A proficient or bilingual level of German and advanced English language skills
  • Experience in 1st or 2nd level IT support, preferably in a large company environment
  • Strong knowledge of Windows 10, Office 365, and MS Teams, as well as hardware and software troubleshooting
  • An analytical approach to complex issues and excellent problem-solving skills
What We Offer

In addition to a competitive salary, we offer:

  • Full paid training on the company and project you'll be working on
  • Career development programs, specialized courses, and language classes
  • A dynamic and creative team with a positive and friendly atmosphere
  • Guidance and tools to reach your full potential
About the Location

The office is located in the centre of Barcelona, offering a convenient and accessible work environment.



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