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Technical Support Specialist for German-speaking Clients
hace 2 semanas
We are seeking a highly skilled Technical Support Specialist to join our client's team in Barcelona. As a Technical Support Specialist, you will be responsible for providing excellent customer service to German-speaking clients.
Key Responsibilities:
- Take incoming user requests via telephone or email and respond within the agreed Service Level Agreement (SLA).
- Solve complex technical issues that require advanced knowledge of car electrical chargers.
- Support customers with technical inquiries and manage incidents related to the client's product.
- Progress and close service requests on the call management system.
- Proactively update customers on status and resolution progress.
- Monitor and progress all open queries in the queue.
- Evaluate and escalate potential service issues to the appropriate level.
- Maintain contractual SLAs.
- Perform other reasonable tasks assigned by the designated manager.
Requirements:
- Native-level fluency in German.
- B2-level English language skills.
- A minimum of one year of experience in a similar role.
- EU citizenship or Spanish residence.
About the Role:
- This is an exciting opportunity to work as part of a dynamic team supporting German-speaking clients.
What We Offer:
- A competitive salary package.
- Health coverage and private health care.
- Relocation support package for candidates abroad.
Job Details:
- Full-time employment.
- PAY: 20,000.00€ - 25,000.00€ per year.
- Ability to commute/relocate: Barcelona, Spain (preferred).