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Technical Support Specialist for German-speaking Clients

hace 2 semanas


Barcelona, Barcelona, España JL Talent Partners A tiempo completo

We are seeking a highly skilled Technical Support Specialist to join our client's team in Barcelona. As a Technical Support Specialist, you will be responsible for providing excellent customer service to German-speaking clients.

Key Responsibilities:

  • Take incoming user requests via telephone or email and respond within the agreed Service Level Agreement (SLA).
  • Solve complex technical issues that require advanced knowledge of car electrical chargers.
  • Support customers with technical inquiries and manage incidents related to the client's product.
  • Progress and close service requests on the call management system.
  • Proactively update customers on status and resolution progress.
  • Monitor and progress all open queries in the queue.
  • Evaluate and escalate potential service issues to the appropriate level.
  • Maintain contractual SLAs.
  • Perform other reasonable tasks assigned by the designated manager.

Requirements:

  • Native-level fluency in German.
  • B2-level English language skills.
  • A minimum of one year of experience in a similar role.
  • EU citizenship or Spanish residence.

About the Role:

  • This is an exciting opportunity to work as part of a dynamic team supporting German-speaking clients.

What We Offer:

  • A competitive salary package.
  • Health coverage and private health care.
  • Relocation support package for candidates abroad.

Job Details:

  • Full-time employment.
  • PAY: 20,000.00€ - 25,000.00€ per year.
  • Ability to commute/relocate: Barcelona, Spain (preferred).