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Technical Support Specialist

hace 2 semanas


Barcelona, Barcelona, España Cross Border Talents A tiempo completo
About the Role

We are seeking a highly skilled Technical Support Specialist who is fluent in German to join our team in Barcelona. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.

Key Responsibilities:
  • Provide technical support and assistance to customers via various communication channels.
  • Identify, troubleshoot, and resolve technical issues efficiently.
  • Document and maintain accurate records of customer interactions and solutions.
  • Collaborate with the team to resolve complex cases and enhance customer satisfaction.
  • Foster strong relationships with customers through clear communication and effective problem-solving skills.
Requirements:
  • Native German speaker with excellent English proficiency.
  • Prior experience in technical support or customer service is an asset.
  • Strong technical aptitude and excellent problem-solving skills.
  • Ability to communicate complex technical information clearly and patiently.
  • Effective time management and teamwork skills.
Benefits:
  • Flight Reimbursement: Up to 500€ for relocation flight.
  • Accommodation Assistance: Support in finding housing in Barcelona.