Phone Support Specialist with German Fluency
hace 4 días
We are seeking a highly skilled Phone Support Specialist with native German language proficiency to join our team in Barcelona. This is a full-time position offering a stable and friendly work environment, continuous learning opportunities, and a competitive salary.
About the RoleThis is an exciting opportunity for a customer-focused individual to provide first-level support to clients in the Swiss market. The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work autonomously in a collaborative environment.
Responsibilities- Establish trust with customers, representing the company's values.
- Provide technical assistance on domains, email, hosting, dedicated and virtual servers, and website creation tools.
- Detect customer needs and advise on product purchases.
- Follow up with customers via email, chat, and/or telephone.
- Native German language skills (Swiss-German a plus).
- English language skills welcome; Italian and French a plus.
- Previous experience in customer service or helpdesk required; related studies acceptable without experience.
- Excellent oral and written communication skills.
- Able to work independently in a collaborative environment.
- Competitive salary estimated at €45,000 - €60,000 per annum.
- Stable position in a close and friendly work environment.
- Continuous learning opportunities through technical training courses.
- Tickets Restaurant voucher for employee well-being.
- Health insurance provided.
- Remote work options available since 2019.
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