Customer Solutions Specialist with a Passion for German-speaking Clients
hace 6 días
About Us:
Blu Selection is a dynamic company empowering sales and marketing teams worldwide with innovative tools. Our cloud-based software has been trusted by over 100,000 companies across 179 countries since 2010. With a diverse team of more than 850 employees from 50+ nationalities, we continue to grow as one of Estonia's leading tech companies.
Your Role:
We're seeking an experienced Customer Solutions Specialist to join our Lisbon office and deliver exceptional support to German-speaking clients. As part of our support team, you'll efficiently respond to customer inquiries and resolve issues via live chat and phone in a friendly and professional manner.
Your Responsibilities:
- Provide top-notch support to German-speaking clients through live chat and phone
- Collaborate with product management and engineering teams to stay up-to-date on the latest features
- Troubleshoot customer issues and offer suitable solutions
- Contribute to turning both new and existing customers into loyal users
Your Skills and Qualifications:
- Fluency in German and English (additional languages such as Portuguese, French, or Spanish are a plus)
- At least one year of experience in a customer-facing role
- Excellent interpersonal and communication skills
- Ability to multitask and manage several customer conversations simultaneously
- Brief knowledge of sales processes (e.g., lead tracking, reporting)
- Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage
Your Benefits:
- A value-driven, people-first company culture
- A diverse team of colleagues from over 50 countries, with offices across Europe and the US
- A hardworking team that knows how to have fun while getting things done
- Freedom to share ideas and execute them with full support
- Flexible working hours for a balanced professional and personal life
- Numerous opportunities for personal and professional growth with internal and external training
- A competitive salary package with excellent benefits (annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, etc.)
Join Blu Selection: We're committed to creating an inclusive environment for all employees, regardless of background. If you're passionate about delivering exceptional customer support and growing with a dynamic company, apply today.
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