Customer Support Operations Specialist

hace 4 semanas


Barcelona, Barcelona, España CPM International A tiempo completo

We are seeking a skilled Customer Support Operations Specialist to join our team at CPM International. Based in Barcelona, Spain, this role offers a unique opportunity to work with a global company that provides multilingual support solutions for clients worldwide.

About the Role

This is a full-time position with a starting salary of €25,000 gross per year and a hybrid working model. The ideal candidate will have experience in customer service, sales, and technical support, as well as fluency in German and English.

As a Customer Support Operations Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service. You will also work closely with our operations team to ensure seamless delivery of our services.

Key Responsibilities
  • Handle customer contacts via phone and email
  • Resolve customer issues efficiently and effectively
  • Work collaboratively with the operations team to ensure smooth daily operation
  • Demonstrate a thorough understanding of CPM International's values and brand identity
Requirements
  • Fluent German and English language skills
  • Experience in customer service, sales, and technical support
  • Ability to work under pressure and prioritize tasks effectively
  • Strong communication and problem-solving skills
What We Offer
  • Competitive salary: €25,000 gross per year
  • Hybrid working model
  • 24 holiday days per year
  • Ongoing training and development opportunities
  • Access to specialized LinkedIn training courses


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