Customer Support Specialist for IT Operations

hace 3 días


Barcelona, Barcelona, España Blu Selection A tiempo completo

About Blu Selection: Our client is a leading independent provider of IT Consultancy services with operations across Europe, South Africa, Asia, and the Americas.

Your Role: As a Customer Support Specialist for IT Operations, you will be responsible for resolving IT-related issues of our partners (B2B) that may occur during their office day.

Main Responsibilities:

  • Supporting customers via various tools, email, and phone
  • Documenting calls on the ticketing tool
  • Escalating problems to respective teams
  • Maintaining and improving customer satisfaction level
  • Communicating with direct teammates and different departments

Requirements:

  • Fluency in Dutch and English
  • Interest in learning more about IT
  • Analytical and systematic problem-solving abilities
  • Outstanding communication skills and team player mindset
  • Reliability, punctuality, and desire for a long-term employer
  • Possession of a passport (if NIE and SSN are not already held)

What You'll Get:

  • Gross annual salary: 20,535 euros
  • 39 hours/week (Monday to Saturday, rotative shifts 6am/11pm)
  • 4 days a week, 9h45 a day
  • Sometimes up to 5 days in a row off
  • 95% remote work, 1 day per month in the office (mainland, around 100 km from Barcelona)
  • Indefinite contract


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