Customer Support Specialist for IT Operations
hace 3 días
About Blu Selection: Our client is a leading independent provider of IT Consultancy services with operations across Europe, South Africa, Asia, and the Americas.
Your Role: As a Customer Support Specialist for IT Operations, you will be responsible for resolving IT-related issues of our partners (B2B) that may occur during their office day.
Main Responsibilities:
- Supporting customers via various tools, email, and phone
- Documenting calls on the ticketing tool
- Escalating problems to respective teams
- Maintaining and improving customer satisfaction level
- Communicating with direct teammates and different departments
Requirements:
- Fluency in Dutch and English
- Interest in learning more about IT
- Analytical and systematic problem-solving abilities
- Outstanding communication skills and team player mindset
- Reliability, punctuality, and desire for a long-term employer
- Possession of a passport (if NIE and SSN are not already held)
What You'll Get:
- Gross annual salary: 20,535 euros
- 39 hours/week (Monday to Saturday, rotative shifts 6am/11pm)
- 4 days a week, 9h45 a day
- Sometimes up to 5 days in a row off
- 95% remote work, 1 day per month in the office (mainland, around 100 km from Barcelona)
- Indefinite contract
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