Customer Support Specialist for Hospitality Industry

hace 1 semana


Barcelona, Barcelona, España Amadeus A tiempo completo

About the Role

Amadeus is seeking a skilled Customer Support Specialist to join our Hospitality team. This role requires exceptional communication and problem-solving skills, with a passion for delivering high-quality customer service.

Job Description

We are looking for a proactive problem solver who can overcome communication barriers and technical obstacles for our customers in the hospitality industry. As a Customer Support Specialist, you will be responsible for providing effective and timely customer service, technical support, and follow-up on customer requests.

Main Responsibilities

  • Maintain excellent verbal and written customer support required by our global customers
  • Provide effective and timely customer service, technical support, and follow-up on customer requests
  • Develop continuous improvement initiatives to enhance our high-quality customer service by identifying problems and opportunities in our processes
  • Lead cross-department collaboration initiatives such as secondary investigations from other departments and escalations

Requirements

To succeed in this role, you will need:

  • Experience in Customer Support area
  • Proactive problem solver who takes initiative to get things done
  • Customer-oriented problem solver who can overcome communication barriers and technical obstacles for our customers
  • Adept at using new software tools such as Salesforce or Microsoft Office (beneficial)
  • Background in hospitality and revenue management (beneficial)
  • Proficient in English; proficiency in other languages beneficial

What We Offer

As a Customer Support Specialist at Amadeus, you will receive a competitive salary of $65,000 - $85,000 per year, depending on your experience. You will also enjoy a comprehensive rewards package, including bonus, equity, pension plan, travel, life, and healthcare insurance, lunch, and transport allowance, and other benefits.

About Us

Amadeus is a leading technology company that powers the future of travel. Our diverse and inclusive community values innovation, creativity, and collaboration. We offer great opportunities to learn, flexible working models, and a caring environment that nurtures both a fulfilling career and personal and family life.


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