Pet Care Operations Management Specialist

hace 23 horas


Barcelona, Barcelona, España A Place For Rover, Inc. A tiempo completo

About Us: We are a pet care company that aims to provide the best possible experience for both pets and their owners. Founded in 2011, we have grown into a global community of trusted pet sitters and dog walkers. Our mission is to make it easier for people to experience the unconditional love of a pet.

Career Opportunity: We are seeking a highly motivated and organized individual to join our team as a Pet Care Operations Management Specialist. This role will be responsible for supporting managers in driving our customer support and Trust and Safety operations function towards surpassing key performance indicators. The ideal candidate will have excellent analytical skills and be able to develop strategic improvements and enhance workflows.

Key Responsibilities:

  • Support managers in driving our customer support and Trust and Safety operations function towards surpassing key performance indicators.
  • Develop strategic improvements and enhance workflows to increase efficiency and productivity.
  • Mentor and foster a culture of continuous development within the team.
  • Monitor real-time queue activity and provide support to agents as needed.

Requirements:

  • Bachelor's degree in a related field (e.g. business, management, operations).
  • Minimum 2 years of experience in operations or customer support.
  • Excellent analytical and problem-solving skills.
  • Ability to develop and implement process improvements.

Benefits:

  • Competitive salary: $85,000 - $110,000 per year.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Why Work with Us? We are a fast-growing company that values diversity, inclusivity, and teamwork. Our employees are passionate about making a difference in the lives of pets and their owners. If you are a motivated and organized individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.



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