Customer Support Operations Specialist
hace 1 mes
We are looking for a skilled Customer Support Operations Specialist to join our dynamic team at Kantox Limited. Located in Barcelona, this role offers a competitive salary of 48,000 euros per annum.
About the Role: As a Customer Support Operations Specialist, you will play a vital part in ensuring the smooth operation of our client transaction services team. Your primary responsibilities will include managing incoming client queries via our customer support app or phone, collaborating with multiple teams and stakeholders to resolve client issues or queries, developing and maintaining customer support processes and procedures, and proactively chasing internally on tickets to meet KPIs and SLAs.
Key Responsibilities:
- Assist and answer client queries via our customer support app or phone
- Collaborate with multiple teams and stakeholders to help solve client issues or queries
- Develop and maintain customer support processes and procedures with other teams and stakeholders
- Proactively chase internally on tickets to ensure KPIs and SLAs are met
- Maintain the Kantox customer support platform
- Assist in transaction-related tasks within the team's scope
- Help and train clients on the usage of the Kantox suite of products
Requirements: To succeed in this role, you should possess a Bachelor's degree in Finance, Business, or a related field, along with previous experience in an operations role within a Fintech or SaaS company. You should also have a general understanding of the payments industry, including FX trading and hedging, as well as strong communication skills, a data-driven mindset, and the ability to work in a team and meet tight deadlines.
What We Offer: At Kantox Limited, we provide a range of benefits to our employees, including a competitive salary, sponsored learning budget, free private health insurance, relocation package if needed, flexible working hours with an intensive Friday schedule, 36 days of annual vacation, gym discounts, and free sport activities. Our office features 360-degree views of Barcelona, and we offer fresh fruit and unlimited coffee.
Our Commitment to Diversity, Equity & Inclusion: Kantox Limited is deeply committed to diversity, equity, and inclusion both in our hiring practices and in our experiences as a Kantox employee.
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