Operations and Support Specialist in Fintech

hace 2 meses


Barcelona, Barcelona, España Kantox Limited A tiempo completo
About Kantox Limited

Kantox Limited is a dynamic company that offers innovative financial solutions. Our team is passionate about delivering exceptional client experiences, and we're looking for a skilled Operations and Support Specialist to join our Client Transaction Services team.

Salary

We offer a competitive salary of €40,000 - €55,000 per year, depending on experience.

About the Role

We're seeking an experienced Operations and Support Specialist to manage incoming client queries, maintain our customer support platform, and assist clients with their requests. As a key member of our Client Transaction Services team, you'll be responsible for ensuring smooth operations within Kantox.

  • Assist and answer client queries via our customer support app or phone
  • Collaborate with multiple teams and stakeholders to resolve client issues or queries
  • Develop and maintain customer support processes and procedures with other teams and stakeholders
  • Proactively chase internally on tickets and ensure KPIs and SLAs are met
  • Maintain the Kantox customer support platform
  • Assist in transaction-related tasks within the team's scope
Requirements

To succeed in this role, you'll need:

  • Bachelor's degree in Finance, Business, or a related field
  • Previous experience in an operations role within a Fintech or SaaS company
  • General understanding of the payments industry and FX trading/hedging
  • Great communication skills and ability to pick up the phone to help clients
  • Data-driven mindset with data extraction and analysis capabilities
  • Strong organizational and time-management skills
  • Ability to work in a team and meet tight deadlines
  • Proactive problem solver with a client-centric approach
  • Detail-oriented and highly self-motivated
  • Proficiency in English (French is considered a plus)
  • Understanding of Zendesk or similar customer support platforms
What We Offer

As a valued member of our team, you can expect:

  • Competitive salary
  • Sponsored learning budget
  • Free private health insurance
  • Free language lessons (Spanish, English, French)
  • Relocation package if needed
  • Flexible working hours with an intensive Friday schedule
  • 36 days of annual vacation
  • Gym discounts and free sport activities
  • Restaurant Ticket with monthly credit
  • Free fruit and unlimited coffee
  • Office with 360-degree views of Barcelona


  • Barcelona, Barcelona, España Qonto A tiempo completo

    At Qonto, we're revolutionizing the way small businesses manage their finances. As an Ops Tooling Manager, you'll play a crucial role in shaping our customer support experience.Company OverviewWe're a fast-growing fintech company that's changing the game for SMEs and freelancers. Our online business account combines invoicing, bookkeeping, and spend...


  • Barcelona, Barcelona, España Kantox Limited A tiempo completo

    We are looking for a skilled Customer Support Operations Specialist to join our dynamic team at Kantox Limited. Located in Barcelona, this role offers a competitive salary of 48,000 euros per annum.About the Role: As a Customer Support Operations Specialist, you will play a vital part in ensuring the smooth operation of our client transaction services team....


  • Barcelona, Barcelona, España Tether Operations Limited A tiempo completo

    About Tether Operations LimitedTether Operations Limited is a leading fintech company, pioneering digital finance solutions. We empower businesses to seamlessly integrate reserve-backed tokens across blockchains, leveraging blockchain technology for secure, global transactions.As a cutting-edge innovator, we're committed to transparency, ensuring trust in...


  • Barcelona, Barcelona, España Tether Operations A tiempo completo

    About Tether OperationsTether Operations is a leading player in the fintech space, pioneering a global financial revolution by harnessing the power of blockchain technology. Our cutting-edge solutions empower businesses to seamlessly integrate reserve-backed tokens across blockchains, ensuring trust in every transaction.Drive Sustainable Growth with UsTether...


  • Barcelona, Barcelona, España CONCRYT A tiempo completo

    Job DescriptionWe are seeking a highly skilled Fintech Financial Operations Professional to join our dynamic fintech team at CONCRYT.This role involves managing financial operations, ensuring compliance with regulatory requirements, and providing financial insights to support business growth.The ideal candidate will have a strong background in finance,...


  • Barcelona, Barcelona, España Tether Operations Limited A tiempo completo

    Tether Operations Limited OverviewWe are a global talent powerhouse, working remotely from every corner of the world. If you're passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards.We've grown fast, stayed lean, and secured our place as a...


  • Barcelona, Barcelona, España Tether Operations Limited A tiempo completo

    Company OverviewTether Operations Limited is a pioneering fintech company that's revolutionizing the financial industry with its cutting-edge solutions. Our innovative products empower businesses to seamlessly integrate reserve-backed tokens across blockchains, enabling instant, secure, and global transactions at a fraction of the cost.


  • Barcelona, Barcelona, España Td Synnex Europe Services And Operations S.L.U. A tiempo completo

    Job OverviewTd Synnex Europe Services And Operations S.L.U. is a leading provider of digital transformation services, and we are seeking a highly skilled Software Acquisition and Operations Specialist to join our team.About the RoleThe successful candidate will be responsible for managing procurement activities for software vendors, building stakeholder...


  • Barcelona, Barcelona, España Nebeus A tiempo completo

    **About Nebeus**Nebu is an innovative fintech platform that revolutionizes financial management, offering a range of services including multi-currency payments, IBANs, and cryptocurrency solutions. Our mission is to empower users globally with secure, simple, and inclusive financial tools.Our TeamWe are a multicultural and international team based in London...


  • Barcelona, Barcelona, España Td Synnex Europe Services And Operations S.L.U. A tiempo completo

    Job Title:Software Operations Procurement SpecialistAbout the Role:We are seeking a highly skilled Software Operations Procurement Specialist to join our team at Td Synnex Europe Services And Operations S.L.U. in Barcelona. As a key member of our Software Operations department, you will be responsible for managing procurement activities for software vendors...


  • Barcelona, Barcelona, España Volotea A tiempo completo

    **About Us**At Volotea, we're on a mission to revolutionize air travel from small and mid-sized cities in Europe. As a dynamic and growing airline, we're always looking for talented individuals to join our team.**Job Overview**We're seeking an experienced Aerospace Operations Support Specialist to support our Ground Operations team in Barcelona. This is an...


  • Barcelona, Barcelona, España Evotym A tiempo completo

    Company OverviewEvotym is a leading Fintech Staffing and Recruitment agency dedicated to building exceptional teams for growing companies. Our expertise in the sector enables us to understand its unique challenges and opportunities, ensuring we match top-tier talent with our clients.Job SummaryWe are seeking a highly skilled Fintech Talent Acquisition...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    We are seeking a Customer Experience Specialist to join our team in Athens, Greece.As a Customer Experience Specialist, you will play a crucial role in delivering exceptional customer service and support to our clients' customers. Your primary responsibility will be to provide world-class service while working on projects for top prestigious and worldwide...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    We are a technology-driven company that is revolutionizing transportation on a global scale. Our mission is to transform not only individual commutes but also make a significant impact on reducing the environmental footprint of humanity.Our team is responsible for building and operating our outstanding on-demand services. As a Customer Support Operations...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    About ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our core values are centered around creating life milestones by delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for...


  • Barcelona, Barcelona, España Lodgify A tiempo completo

    Job DescriptionLodgify is a leading provider of innovative software for the vacation rental industry. We are seeking an experienced Payment Operations Specialist to join our Fintech team and support the growth of our business.Role OverviewThe ideal candidate will have a strong understanding of payment systems and banking processes, with experience in payment...

  • IT Support Specialist

    hace 7 días


    Barcelona, Barcelona, España Freudenberg Home And Cleaning Solutions A tiempo completo

    About Freudenberg Home and Cleaning Solutions">As a global technology group, we aim to make the world cleaner, healthier, and more comfortable. Our company offers a diverse environment where everyone can thrive individually. With over 3,600 employees and a global distribution network, we're committed to innovation and growth.Job Title: IT Support...


  • Barcelona, Barcelona, España Lodgify A tiempo completo

    Company Overview: Lodgify is a fast-growing company leading the vacation rental industry with innovative software. With $30M raised, our platform empowers property owners and managers to efficiently manage their businesses online. We have an international team of over 350 people from more than 60 nationalities, founded in Barcelona.Role OverviewWe're seeking...


  • Barcelona, Barcelona, España Mkit Giantsage A tiempo completo

    **About Mkit Giantsage**Xiaomi is a leading global technology company committed to creating innovative, user-centric products. We are seeking an Operations and User Experience Specialist for our Xiaomi App Store to oversee operations and ensure customer satisfaction in the local market.**Job Summary:**As an Operations and User Experience Specialist for...


  • Barcelona, Barcelona, España Kantox A tiempo completo

    About UsKantox is a dynamic and innovative fintech company that provides cutting-edge solutions for client transaction services. We are committed to excellence and strive to deliver exceptional results in a fast-paced environment.Job Title: Client Operations SpecialistEstimated Salary: $60,000 - $80,000 per annumJob Description:We are seeking an experienced...