Operations and Support Specialist in Fintech
hace 2 meses
Kantox Limited is a dynamic company that offers innovative financial solutions. Our team is passionate about delivering exceptional client experiences, and we're looking for a skilled Operations and Support Specialist to join our Client Transaction Services team.
SalaryWe offer a competitive salary of €40,000 - €55,000 per year, depending on experience.
About the RoleWe're seeking an experienced Operations and Support Specialist to manage incoming client queries, maintain our customer support platform, and assist clients with their requests. As a key member of our Client Transaction Services team, you'll be responsible for ensuring smooth operations within Kantox.
- Assist and answer client queries via our customer support app or phone
- Collaborate with multiple teams and stakeholders to resolve client issues or queries
- Develop and maintain customer support processes and procedures with other teams and stakeholders
- Proactively chase internally on tickets and ensure KPIs and SLAs are met
- Maintain the Kantox customer support platform
- Assist in transaction-related tasks within the team's scope
To succeed in this role, you'll need:
- Bachelor's degree in Finance, Business, or a related field
- Previous experience in an operations role within a Fintech or SaaS company
- General understanding of the payments industry and FX trading/hedging
- Great communication skills and ability to pick up the phone to help clients
- Data-driven mindset with data extraction and analysis capabilities
- Strong organizational and time-management skills
- Ability to work in a team and meet tight deadlines
- Proactive problem solver with a client-centric approach
- Detail-oriented and highly self-motivated
- Proficiency in English (French is considered a plus)
- Understanding of Zendesk or similar customer support platforms
As a valued member of our team, you can expect:
- Competitive salary
- Sponsored learning budget
- Free private health insurance
- Free language lessons (Spanish, English, French)
- Relocation package if needed
- Flexible working hours with an intensive Friday schedule
- 36 days of annual vacation
- Gym discounts and free sport activities
- Restaurant Ticket with monthly credit
- Free fruit and unlimited coffee
- Office with 360-degree views of Barcelona
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