Customer Support Specialist for Fintech Pioneer

hace 4 días


Barcelona, Barcelona, España Nebeus A tiempo completo

**About Nebeus**

Nebu is an innovative fintech platform that revolutionizes financial management, offering a range of services including multi-currency payments, IBANs, and cryptocurrency solutions. Our mission is to empower users globally with secure, simple, and inclusive financial tools.

Our Team

We are a multicultural and international team based in London and Barcelona, united by a passion for innovation and customer satisfaction.

The Role

We are seeking a highly skilled Customer Support Specialist to join our growing team. As the first point of contact for our customers, you will provide exceptional service and support via email and chat, addressing inquiries, troubleshooting technical issues, and escalating complex cases to relevant departments.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner
  • Provide accurate information about products and services, and troubleshoot technical issues
  • Educate customers on industry trends and product enhancements
  • Collaborate with internal teams to improve customer satisfaction and process efficiency

About You

To succeed in this role, you will need:

  • A minimum of 3 years of experience in customer service, preferably within fintech or a related industry
  • Strong communication skills, both written and verbal
  • Tech-savviness with the ability to troubleshoot basic technical issues
  • Empathy, patience, and a solution-oriented approach to customer support
  • Familiarity with CRM tools and customer support platforms (Zoho/Zoho CRM) is a plus

What We Offer

In return for your expertise, we offer:

  • A full-time permanent contract following a trial period
  • Up to 25 days' holiday
  • A shorter workday on Fridays
  • A comprehensive health insurance package
  • A brand-new work equipment package
  • Refund of training courses relevant to your career and job at Nebeus

Estimated Salary:** £30,000 - £40,000 per annum



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