Customer Support Specialist for Global Travelers
hace 1 mes
We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team in Barcelona, Spain. As an Icelandic-speaking expert, you will be responsible for providing exceptional support to international travelers and accommodation suppliers via phone, email, and chat. Your goal will be to resolve inquiries efficiently, ensuring a positive experience for customers.
About the RoleThis is a temporary contract with a 38.5-hour workweek, including shifts from 15:00 to 23:00, Monday to Sunday. The gross salary for this position is €22,244, plus up to 12% bonuses. If you have a passion for customer service and enjoy working in the travel industry, this role may be an excellent opportunity for you to build a fulfilling career.
Your Responsibilities- Listen to and understand the needs of international travelers and accommodation suppliers
- Provide customer support via phone, email, and chat, following set procedures to resolve inquiries
- Respond to and mediate between travelers and accommodation providers to resolve issues related to payments, services, and technical requirements
- Clarify service details and offer clear, accurate information on processes and requirements
- Follow established workflows and escalation processes to ensure timely and effective problem resolution
To be successful in this role, you'll need:
- Native or proficient Icelandic (C2) and advanced English (both written and spoken)
- Previous experience in a customer service, hospitality, or contact center environment
- Ability to handle customer challenges with a solution-driven and positive approach
- Proficiency with Office 365, CRM databases, and internal platforms
- Willingness to adapt to changing priorities and business processes
- Strong communication skills, empathy, and the ability to build rapport with diverse international customers
As a valued member of our team at Recruitment Direct, you can expect a supportive environment, opportunities for growth, and a competitive compensation package. This role offers a unique chance to develop your skills, expand your professional network, and contribute to the success of our company.
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