International Customer Support Specialist for Travel Industry

hace 3 semanas


Barcelona, Barcelona, España Recruitment Direct A tiempo completo

Company Overview:
We are a leading company in the travel industry, dedicated to providing exceptional customer service. Our team is passionate about delivering outstanding support and ensuring our customers have an unforgettable experience.

Salary: €22,244 + up to 12% bonuses per year, paid bi-weekly

Job Description

As a Customer Support Advisor, you will be the link between international travelers and global accommodation suppliers, ensuring outstanding customer service and timely issue resolution. Your responsibilities will include:

• Listening to and understanding the needs of international travelers and accommodation suppliers
• Providing customer support via phone, email, and chat, following set procedures to resolve inquiries
• Responding to and mediating between travelers and accommodation providers to resolve issues related to payments, services, and technical requirements
• Clarifying service details and offering clear, accurate information on processes and requirements
• Following established workflows and escalation processes to ensure timely and effective problem resolution
• Ensuring a positive experience for customers, offering empathetic, friendly, and effective support

Required Skills and Qualifications:

To succeed in this role, you'll need:

• Native or proficient Icelandic (C2) and advanced English (both written and spoken)
• Previous experience in a customer service, hospitality, or contact center environment
• Ability to handle customer challenges with a solution-driven and positive approach
• Proficiency with Office 365, CRM databases, and internal platforms
• Willingness to adapt to changing priorities and business processes
• Strong communication skills, empathy, and ability to build rapport with diverse international customers

Benefits:

We offer a supportive environment where you can grow professionally and personally. As part of our team, you'll enjoy:

• Temporary Contract with a 38.5 hour workweek, flexible schedule
• Opportunity to work from home within 100 km of our office location
• Professional development and growth opportunities
• Collaborative team environment with a passion for delivering excellent customer service

Location:

This role is based in Barcelona, Spain, with occasional remote work possibilities. You must be willing to relocate to the area and be available to work in the office when required.



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