Travel Agent Customer Support Specialist in Barcelona
hace 1 semana
Job Description:
We are seeking a highly motivated and customer-focused Travel Agent Customer Support Specialist to join our team in Barcelona. As a key member of our support team, you will be responsible for providing exceptional service to our Finnish-speaking customers, handling their travel inquiries, bookings, and support needs.
Responsibilities:
- Serve as the first point of contact for Finnish-speaking customers via phone, email, and chat
- Resolve customer issues efficiently and effectively, ensuring a high level of satisfaction and maintaining a positive customer experience
- Communicate professionally and provide clear and accurate information on travel options, policies, and procedures
- Work closely with internal teams to ensure seamless operations, including coordinating with sales, marketing, and logistics departments
Requirements:
- Native Finnish speaker with strong communication skills in English (both written and verbal)
- Previous customer service experience (preferably within a travel agency or similar industry) is highly valued but not required
- Enthusiasm for travel and a strong desire to help customers plan their perfect trips, making memorable experiences possible
- Ability to work well under pressure, manage multiple tasks, and meet deadlines in a fast-paced environment
- A friendly, proactive, and solution-oriented mindset, with excellent interpersonal skills
What We Offer:
- A competitive salary package tailored to your experience and performance
- A supportive and inclusive work environment within a global travel company
- Opportunities for career development and growth within the company, with the potential to advance into more senior positions
- Continuous learning with training programs designed to enhance your travel knowledge and customer service skills
Estimated Salary: €28,000 - €35,000 per annum, depending on experience and qualifications.
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