Travel Agent Customer Support Specialist in Barcelona

hace 1 semana


Barcelona, Barcelona, España Cross Border Talents A tiempo completo

Job Description:

We are seeking a highly motivated and customer-focused Travel Agent Customer Support Specialist to join our team in Barcelona. As a key member of our support team, you will be responsible for providing exceptional service to our Finnish-speaking customers, handling their travel inquiries, bookings, and support needs.

Responsibilities:

  • Serve as the first point of contact for Finnish-speaking customers via phone, email, and chat
  • Resolve customer issues efficiently and effectively, ensuring a high level of satisfaction and maintaining a positive customer experience
  • Communicate professionally and provide clear and accurate information on travel options, policies, and procedures
  • Work closely with internal teams to ensure seamless operations, including coordinating with sales, marketing, and logistics departments

Requirements:

  • Native Finnish speaker with strong communication skills in English (both written and verbal)
  • Previous customer service experience (preferably within a travel agency or similar industry) is highly valued but not required
  • Enthusiasm for travel and a strong desire to help customers plan their perfect trips, making memorable experiences possible
  • Ability to work well under pressure, manage multiple tasks, and meet deadlines in a fast-paced environment
  • A friendly, proactive, and solution-oriented mindset, with excellent interpersonal skills

What We Offer:

  • A competitive salary package tailored to your experience and performance
  • A supportive and inclusive work environment within a global travel company
  • Opportunities for career development and growth within the company, with the potential to advance into more senior positions
  • Continuous learning with training programs designed to enhance your travel knowledge and customer service skills

Estimated Salary: €28,000 - €35,000 per annum, depending on experience and qualifications.



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