Travel Industry Support Specialist

hace 6 días


Barcelona, Barcelona, España Amadeus A tiempo completo

Company Overview

Amadeus is a leading software company in the travel industry, powering better journeys for millions of people worldwide.

Salary

We offer an attractive remuneration package, including a competitive salary, bonus, and equity. Our estimated annual salary for this position in Barcelona is approximately €30,000 - €45,000, depending on experience.

Job Description

As a Customer Care Agent, you will be the first point of contact for Amadeus customers via phone, e-service, and other media, ensuring effective first contact resolution. Your responsibilities include:

  • Providing solutions using full product knowledge and escalating issues when necessary
  • Logging cases accurately in the Amadeus tool for meaningful reports and analysis
  • Ensuring efficient case handling by following support processes and tools

Required Skills and Qualifications

We are looking for a problem solver who takes initiative to get things done, with previous significant experience in similar positions (Help desk, Customer Care) or experience as a travel agent. Proficiency in French and English is required, and Italian knowledge is beneficial.

Benefits

At Amadeus, we provide a complete rewards offer, covering all essential components of a competitive reward offer, including lunch and transport allowance, as well as other benefits.



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